How can I learn more about Pashley's Carrier Cycles for business?

We have a specific FAQs page for our Carrier Cycles which you can visit here. Alternatively please contact us on +44(0)1789 292 263 or hello@pashley.co.uk and we can assist you with questions you may have.


Where are Pashley cycles made?

Every Pashley cycle is hand-crafted in Britain, in the town of Stratford-upon-Avon (birthplace of William Shakespeare). Situated on the edge of the beautiful Cotswolds, Stratford has been home to Pashley since 1962; prior to this, from 1926, Pashley was based in Aston, near Birmingham. Pashley is England’s longest established manufacturer of hand-built bicycles.


Where can I buy a Pashley?

We sell our cycles directly through a global network of trusted Pashley dealers and distributors. To find your nearest Pashley dealer please visit our ‘Where to Buy’ page using the following links: UK or International.


How do I register my Pashley?

We recommend that all new cycles are registered with us after purchase, to aid any future correspondence. Simply complete the registration card that you received with your cycle, and return it to us by post. Alternatively, you can fill out our online registration form


Where do I find my cycle’s frame and serial numbers?

Every Pashley cycle has its own unique frame and serial numbers. These numbers help to identify each bike, and should be noted down for insurance purposes. Both numbers appear on the guarantee card that you received with your cycle. They can also be found on the cycle frame: the frame number is either stamped into a plate that forms the mount for the rear hub-brake arm on the left chainstay (the non-drive side - see 2), or under the bottom bracket (where the pedal crank-shaft is held - see 1); the serial number can be found on the security label affixed low down on the seat tube (the security label also displays the barcode unique to your cycle, plus a Union Jack). 


How do I buy spares for my Pashley?

Spares for your Pashley cycle can be ordered in two ways. Your local Pashley dealer can order the spares for you, and assist in fitting them, or you can order some of our spares directly from our online store at www.pashleycollection.co.uk/spares. Please note: we recommend that you seek the assistance of a competent cycle mechanic if you are at all unsure of how to fit a spare safely.


Where can I buy accessories for my Pashley?

A range of Pashley accessories, attire and spares can be purchased directly from our online store at www.pashleycollection.co.uk, and can be shipped to customers worldwide. 


Can I use a child seat with my Pashley bicycle?

Offering safety-focused, Swiss-made quality designs, Pletscher is a leading producer of bicycle carrier systems. We are pleased to recommend the Pletscher child seat, which can be attached to any Pashley cycle that is fitted with a Pletscher rear ‘Athlete’ carrier rack. The Pletscher carrier rack comes fitted as standard to our Princess Sovereign bicycles, and is available as an option on the following models:

  • Britannia
  • Poppy
  • Penny
  • Parabike
  • Tuberider
  • Briton
Pletscher carrier racks and child seats can be ordered through your local Pashley dealer, who will also be able to help you fit them. Please note: a Pletscher carrier cannot be fitted to the Roadster Classic or Sovereign 28” wheel models, so a Pletscher child seat cannot be used with these cycles.

What frame size do I need?

Pashley’s cycles come in a variety of frame sizes. Please see our Sizing Guide for information on selecting the correct size for you. Please feel free to call us on +44(0) 1789 292 263 (Mon-Fri, 9-5pm GMT) or email hello@pashley.co.uk if you need any advice on sizing.

What is the maximum load a Pashley can take?

Due to variations in riding styles and cycle usage patterns, any stated bicycle weight limit is somewhat subjective. However, we are legally obliged to provide weight limits for our cycles; please find these in the table below:

Cycle Max Load (rider+luggage) in KG Max Load (rider+luggage) in lbs
Princess/Britannia/Sonnet/Poppy 110 kg 240 lbs
Roadster/Roadster 26 120 kg 265 lbs
Guv'nor/Speed 5/Briton 120 kg 265 lbs
Penny 110 kg 240 lbs
Parabike/Tuberider 120 kg 265 lbs
Aurora/Countryman/Clubman 120 kg 265 lbs
Pathfinder/Roadfinder 120 kg 265 lbs
Pashley-Morgan 120 kg 265 lbs


Tricycle Max Load (rider+luggage) in KG Max Load (rider+luggage) in lbs
Picador 110kg + 25kg luggage 220lb + 55lb luggage
Tri 1 110kg + 25kg luggage 220lb + 55lb luggage
Pickle (child's tricycle) 25 kg 55 lb
Robin (child's tricycle) 30 kg 66 lb
Pashley Cycles are built to very high standards and as well as being elegant in their design, they are also extremely robust, and are rigorously stress tested. It is important to be aware that heavy riders and those who frequently carry heavy loads will place more stress on their bicycle and on its components; these riders should ensure that their bicycle is serviced at frequent intervals. Cyclists who have a good riding style and ‘ride light’ tend to place less stress on their bicycle frames and components; all cyclists are encouraged to learn these skills, not only to enhance bicycle durability and reliability, but also to improve efficiency. Ultimately, all cycles – regardless of the load they carry – should be checked and serviced regularly.

What do I do if I’ve lost my frame-lock key?

If you find that you have lost the key for your bicycle’s frame-fitted lock, a new one can be purchased through AXA key service. You will need to know your key number to order a replacement (we do not keep a record of these numbers for security reasons). The link below will take you directly to AXA’s key service website page: keyservice.axa-stenman.com

What warranty is there for my Pashley?

The Pashley warranty covers the following:
  • Frame for five years from the purchase date (excludes front and rear suspension parts, paintwork and brightwork). 
  • Other parts for one year from the date of purchase (subject to correct inspection). This excludes normal wear and tear and any consequential damage thus caused.
Please ensure that you retain your receipt of purchase, as this will be required if any claim is made while your cycle is under guarantee. Please also note that the guarantee is non-transferable if the cycle is sold on.

What kind of maintenance does my Pashley need?

Ideally, the following checks should be carried out every month: 
  • Clean and check condition of frame and forks.
  • Check tightness of all nuts and bolts.
  • Check adjustment of gears and brakes.
  • Check headset adjustment.
  • Check condition of tyres and replace if required. 
  • Check wheel condition - truth, rim dents, loose or broken spokes.
  • Lubricate chain and tighten if required.
  • Check condition of brake, gear cables and levers. Lubricate cables as required.
  • Check pedal tightness to cranks, crank tightness to bottom bracket axle, and play in bottom bracket and pedal bearings.
  • Check tyre threads regularly for embedded debris. This will help to prevent punctures.
If you are unsure about performing these monthly checks, please seek advice from your local Pashley dealer. In addition to these regular checks, we recommend that your bicycle is serviced fully at least once a year.
Please visit our online maintenance page for further information.

Why choose a Pashley cycle?

Pashley bicycles and tricycles are manufactured by skilled craftsmen, who use traditional methods to create work of the highest standard. Our designs focus on comfort, strength and durability; it is not in our ethos to produce fragile frames or specify complex, delicate components unnecessarily. We also believe that cycles should be a pleasure to use, and practical enough to integrate smoothly with everyday life. A Pashley cycle allows its rider to sit up comfortably, enjoying the view while any bags or shopping are carried safely and easily. In addition, Pashley is committed to UK manufacture and all the benefits this brings to customers, suppliers and dealers, and to our own employees.  

Why do Pashley make bicycle frames from steel?

Although steel is sometimes regarded as ‘old-fashioned’, it is actually an excellent material for building bicycle frames. High tensile steels have far greater ultimate strength and stiffness values than aluminium alloy or titanium alloy; in fact, some modern steels have higher strength-to-weight ratios than aluminium and titanium. Steel responds well in fatigue conditions, and is able to withstand the repeated stress typically placed on a bicycle frame much more effectively than aluminium. If scratched or subject to minor impacts, steel is also fairly ‘forgiving’, in contrast to highly notch-sensitive carbon-fibre materials, which are more likely to fail following minor damage. Used intelligently, steel can be used to build great frames for all cycling disciplines. Specifically, a steel cycle frame can impart a better ‘feel’ and ride comfort than its aluminium equivalent.

Why do you use hub gears for many of your cycles?

Hub gears may seem unusual in a world dominated by derailleur gears, but it is actually a very efficient system with a number of unique benefits. Unlike derailleurs (where the gear sprockets are exposed), all the mechanisms of hub gears are enclosed in a weather-resistant alloy shell, ensuring consistent reliability in all conditions. This also means that the gearing is not affected by the mud and grime thrown up from the road, which in turn means less maintenance is required than with an external derailleur system that can get clogged up over time. In addition, one little-known benefit of hub gears is the ability to change gear without pedalling. For instance, you can change into a lower gear whilst sat at a red light, without worrying about damaging the gears or having your chain come off. Hub gears are therefore ideal for town and country riding, allowing you to tackle all manner of terrain.