Selecting a cycle
Please see our page on sizing to help you choose: Sizing Guide. If you need any further assistance in selecting your size, we would be very happy to help you select the right cycle. Please call us on +44(0)1789 292 263 (Mon-Fri, 9-5pm).
'Double Top Tube'. On the largest frame size of some of our diamond frame classic bicycles, an additional top-tube forms part of the frame for extra strength.
Diamond frame is a term used to describe a frame that typically has two triangles that form its frame structure. It has a high top-tube (*) that often requires you to swing you leg over to mount the bicycle.
An 'open' frame is one which has a 'step-through' frame design with a low top-tube (*) that is easier to step-over when mounting the bicycle.
If you need help in selecting which Business or Micromobility products are best for your needs, please call Pashley direct on +44(0)1789 292 263 or contact us through our online form and our sales team will be happy to advise you.
We can also give you advice about maintaining cycles for commercial use including the assistance we can provide with mechanic training for cycle fleets or helping to organise a local cycle dealer to undertake maintenance for you.
We sell our leisure cycles online through this website in the UK and USA, and via a global network of trusted Pashley dealers and distributors. To find your nearest Pashley dealer please visit our ‘Find a Store’ page.
For Business and Micromobility products, please contact us directly and we can assist you with your purchase enquiry: +44(0)1789 292 263 (Mon- Fri, 9-5pm GMT).
All prices for products delivered within the United Kingdom include VAT where applicable. For products delivered outside the U.K, the product prices shown are exclusive of taxes.
Yes, most certainly! You can visit any Pashley dealer and they can place an order with the Pashley factory on your behalf.
If you are ordering via our website and your nearest UK Pashley dealer is not listed as a Click & Collect location, please contact us and we will endeavour to assist you with your order: 01789 292 263 (Mon-Fri, 9-5pm).
Our leisure cycles (plus any added accessories) ordered via this website can be delivered to your nearest UK Pashley mainland dealer via 'Click & Collect' or they can be delivered direct to your home via our special 'Ready to Ride' service (UK mainland only).
Pashley spares & accessories ordered online are available for standard UK home delivery (includes Northern Ireland, IOM, and the Channel Islands).
For Business and Micromobility delivery options, please contact us directly.
For further information please see our Delivery Page.
We have estimated a shipping date range on each product page. However, our aim where possible is to dispatch your Pashley order from our factory within 3 working days. For further information please see our Delivery Page.
All deliveries are generally made within working hours (Monday-Friday, 8am-5pm) and must be signed for. You may therefore wish to nominate a secure address where someone is available to sign.
If there is no response when the courier attempts delivery, they will leave a card to notify you of your options. It is your responsibility to arrange re-delivery with the courier within the specified time.
We are unable to change your order once you have placed it, as it may already be on its way to you. We try to work speedily so that orders arrive as quickly as possible.
If you wish to cancel an order, you may inform us within 14 days of delivery. You then have an additional 14 days to return the order.
We currently only deliver online orders to locations in the UK and the USA.
However, if you live outside these countries and are interested in purchasing a Pashley product, please contact us with the items you are interested in, and your location, and we can provide you with a quote for shipping or information on your nearest Pashley Dealer.
Web Order Returns
We are very proud of our products and we want you to enjoy yours in proper working order. In accordance with your statutory rights, you are entitled to inform us you would like to return an order within 14 days of delivery, provided it is in absolutely new condition and has not been used in any way. You then have an additional 14 days to return the order. For further information on how to do this, please see our returns page: click here.
Firstly, we are very sorry for any inconvenience caused if you have received an item that has a manufacturing fault. Pashley’s products are rigorously quality tested and it is important to us that all of our products meet these high standards.
Please contact us directly on +44 (0)1789 292 263 with your order number to hand, or email us with any information or photos of the fault.
We hope that all orders will arrive in one piece. If this does not happen, please call us on+44 (0)1789 292 263 or email us with your name and order number and we will assist you.
About Our Cycles
All our cycles are hand-built in our factory in the town of Stratford-upon-Avon (the birthplace of William Shakespeare). You can learn more about our cycle factory here.
In keeping with Pashley’s guiding principles, we also place great emphasis on British design and manufacture throughout our range of cycle accessories and clothing, using locally sourced materials and British suppliers wherever possible.
Pashley bicycles and tricycles are manufactured by skilled craftspeople, who use both modern and traditional methods to create work of the highest standard. Our designs focus on comfort, strength and durability; it is not in our ethos to produce fragile frames or specify complex, delicate components unnecessarily. We also believe that cycles should be a pleasure to use, and practical enough to integrate smoothly with everyday life, with any loads carried easily and securely. In addition, Pashley is committed to UK manufacture and all the benefits this brings to customers, suppliers and dealers, and to our own employees.
Although steel is sometimes regarded as ‘old-fashioned’, it is actually an excellent material for building bicycle frames. High tensile steels have far greater ultimate strength and stiffness values than aluminium alloy or titanium alloy; in fact, some modern steels have higher strength-to-weight ratios than aluminium and titanium. Steel responds well in fatigue conditions, and is able to withstand the repeated stress typically placed on a bicycle or tricycle frame, much more effectively than aluminium. If scratched or subject to minor impacts, steel is also fairly ‘forgiving’, in contrast to highly notch-sensitive carbon-fibre materials, which are more likely to fail following minor damage. Used intelligently, steel can be used to build great frames for all cycling disciplines. Specifically, a steel cycle frame can impart a better ‘feel’ and ride comfort than its aluminium equivalent.
Hub gears may seem unusual in a world dominated by derailleur gears, but it is actually a very efficient system with a number of unique benefits. Unlike derailleurs (where the gear sprockets are exposed), all the mechanisms of hub gears are enclosed in a weather-resistant alloy shell, ensuring consistent reliability in all conditions. This also means that the gearing is not affected by the mud and grime thrown up from the road, which in turn means less maintenance is required than with an external derailleur system that can get clogged up over time. In addition, one little-known benefit of hub gears is the ability to change gear without pedalling. For instance, you can change into a lower gear whilst sat at a red light, without worrying about damaging the gears or having your chain come off.
We recommend that all new cycles are registered with us after purchase, to aid any future correspondence and any warranty claims. Simply fill out our online registration form.
Every Pashley cycle has its own unique frame and serial numbers. These numbers help to identify each bike, and should be noted down for insurance purposes. Both numbers appear on the guarantee card that you received with your cycle. They can also be found on the cycle frame: the frame number is either stamped into a plate that forms the mount for the rear hub-brake arm on the left chainstay (the non-drive side), or under the bottom bracket (where the pedal crank-shaft is held); the serial number can be found on the security label affixed low down on the seat tube (the security label also displays the barcode unique to your cycle, plus a Union Jack).
Spares & Warranty
Ideally, the below checks should be carried out every month. If you are unsure about performing these monthly checks, please seek advice from your local Pashley dealer or a cycle mechanic. In addition to these regular checks, we recommend that your cycle is serviced fully at least once a year.
- Clean and check condition of frame and forks.
- Check tightness of all nuts and bolts.
- Check adjustment of gears and brakes.
- Check headset adjustment.
- Check condition of tyres and replace if required.
- Check wheel condition - truth, rim dents, loose or broken spokes.
- Lubricate chain and tighten if required.
- Check condition of brake, gear cables and levers. Lubricate cables as required.
- Check pedal tightness to cranks, crank tightness to bottom bracket axle, and play in bottom bracket and pedal bearings.
- Check tyres are adequately inflated and check their threads regularly for embedded debris. This will help to prevent punctures.
Please visit our online maintenance page for further information.
We sell a small range of the most commonly requested spares for our leisure cycles on our website here. For more specific spares, please contact your local Pashley dealer who can advise you on what part is needed for your model of Pashley and place an order for you with our factory. They can then assist you with fitting the spare if required. You can find your nearest dealer via our online dealer map. If you haven't got a dealer nearby, our local bike shop in Stratford-upon-Avon may be able to help: www.traditionalcycleshop.co.uk
For international customers requiring spares, please email firstname.lastname@example.org.
For Business and Microbmoility spares, please contact us directly: +44(0)1789 292 263.
If you find that you have lost the key for your bicycle’s frame-fitted lock, a new one can be purchased through AXA key service. You will need to know your key number to order a replacement (we do not keep a record of these numbers for security reasons). The link below will take you directly to AXA’s key service website page: keyservice.axasecurity.com/en-GB
The Pashley warranty covers the following:
Frame for five years from the purchase date (excludes any front and rear suspension parts, paintwork and brightwork).
Other parts for one year from the date of purchase (subject to correct inspection). This excludes normal wear and tear and any consequential damage thus caused.
Please ensure that you retain your receipt of purchase, as this will be required if any claim is made while your cycle is under guarantee. Please also note that the guarantee is non-transferable if the cycle is sold on.
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